A Service Design Lead @JPMorganChase, I bring a decade of experience working across agencies & in-house design teams—in design, strategy, and ops roles.
A Service Design Lead @JPMorganChase, I bring a decade of experience working across agencies & in-house design teams—in design, strategy, and ops roles.
A Service Design Lead @JPMorganChase, I bring a decade of experience working across agencies & in-house design teams—in design, strategy, and ops roles.
I'm happiest when working to achieve clarity for product teams and reimagining services and experiences for people across physical, digital, organizational environments.
I'm particularly energized by complex flows within nuanced, highly-regulated, industries and sectors.
I'm a Parsons School of Design grad, design mentor, coach, and aspiring Francophile, based in New York City.
Working across agency & in-house teams, I've developed a multi-disciplinary toolbox that I draw from to meet the challenge at hand.
Working across agency & in-house teams, I've developed a multi-disciplinary toolbox that I draw from to meet the challenge at hand.
Working across agency & in-house teams, I've developed a multi-disciplinary toolbox that I draw from to meet the challenge at hand.
I'm scrappy, resourceful, and tenacious while also well-versed in navigating large, Fortune 500, corporate organizations.
I'm scrappy, resourceful, and tenacious while also well-versed in navigating large, Fortune 500, corporate organizations.
Jobs to be done
Journey mapping
Journey management
Service blueprinting
UX/UI
Prototyping
Sketching
Prioritization factors & frameworks
Roadmapping
Dependency management
Data-driven decision making
Product requirement documents
User stories
Facilitation
Co-creation
Customer discovery (ethnography, diary studies, 1:1 interviews, surveying)
Qualitative interview coding
Program vision & strategy
Vendor relations
Budget planning & cost controls
Project planning & capacity management
Prioritization factors & frameworks
Roadmapping
Dependency management
Data-driven decision making
Product requirement documents
User stories
Facilitation
Co-creation
Customer discovery (ethnography, diary studies, 1:1 interviews, surveying)
Qualitative interview coding
Program vision & strategy
Vendor relations
Budget planning & cost controls
Project planning & capacity management
Prioritization factors & frameworks
Roadmapping
Dependency management
Data-driven decision making
Product requirement documents
User stories
Facilitation
Co-creation
Customer discovery (ethnography, diary studies, 1:1 interviews, surveying)
Qualitative interview coding
Program vision & strategy
Vendor relations
Budget planning & cost controls
Project planning & capacity management
I've had the privilege of working with so many fantastic team members, colleagues, and partners.
I've had the privilege of working with so many fantastic team members, colleagues, and partners.
I've had the privilege of working with so many fantastic team members, colleagues, and partners.
I'm honored and humbled by the response I've received, here are few snippets about what it's like to work with me.
Dylan is incredibly collaborative and successfully manages to navigate complex and often overlapping operating models to drive results for his projects.
Executive Director
Chase
Dylan has a calm demeanor and always points back to research and data to back up recommendations—while taking in the business stakeholder perspectives and how to balance competing points. He is honestly a relief and a joy to work with.
Executive Director
Chase
I’m consistently impressed by Dylan's output's volume, fidelity, and creativity. He flexed across content, design, project management, and product management disciplines so fluidly and with such skill that it has multiplied the effectiveness of this effort 10 fold.
Design Leader
Chase
I’m consistently impressed by Dylan's output's volume, fidelity, and creativity. He flexed across content, design, project management, and product management disciplines so fluidly and with such skill that it has multiplied the effectiveness of this effort 10 fold.
Design Leader
Chase